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Q: Are all of your custom flags American made?
Q: How are custom flags packaged?
Q: What is the standard turnaround time after an order is placed?
Q: Do you offer express delivery for time sensitive projects?
Q: Do you offer drop shipping for custom orders?
Q: Do you offer fringe and tassels to finish an indoor/parade flag or banner?
Q: I do not have artwork for my custom project. Do you offer creative services?
Q: Do you stock all necessary hardware for your custom products?
Q: Where can instructions for custom hardware accessories and the 360 pole banner be found?
Q: Are all of your custom flags American made?
A: Yes, all of our custom flags are proudly made in our manufacturing facility in South Carolina.
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Q: How are custom flags packaged?
A: All flags are individually polybagged. Please contact Customer Service with any special requirements.
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Q: What is the standard turnaround time after an order is placed?
A: Our normal turnaround time for shipment after an order is placed is 10-15 days. For applique and embroidery projects the standard is 4-6 weeks.
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Q: Do you offer express delivery for time sensitive projects?
A: Yes, please specify an in-hands date if you have one.
Additional charges for rush service are as follows:
5 business days = +40% in pricing
2 business days = +100% in pricing
Plus freight overnight charges
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Q: Do you offer drop shipping for custom orders?
A: Yes, we have expertise in shipping out of a major distribution center; drop shipping and using major carriers.
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Q: Do you offer fringe and tassels to finish an indoor/parade flag or banner?
A: Yes, we offer a wide range for both fringe and tassels. Please advise our Customer Service Team of a specific color you are looking for and we will do our best to accomodate you.
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Q: I do not have artwork for my custom project. Do you offer creative services?
A: Our Creative Team can assist you in creating your artwork. Charges are billed at $35 an hour.
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Q: Do you stock all necessary hardware for your custom products?
A: Yes, we stock the accompanying hardware for all of our custom products. Please click HERE to view our full offering.
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Q: Where can instructions for custom hardware accessories and the 360 pole banner be found?
A: Please visit our Product Instruction Page for step by step instructions.
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